Yes, the first cleaning is our deep dive. It always takes the longest because we’re bringing your home up to our signature maintenance level. How much longer? That depends on things like how many pets or kids you have, the level of buildup, your decorating style, and the size of your home. Most clients love the convenience of regular cleanings—weekly, bi-weekly, or monthly. Bi-weekly and every four weeks are our most popular options. When we clean regularly, your home stays sparkling and the time and cost stay low.

If you prefer occasional cleanings, that’s totally fine too. Just keep in mind that the more time between visits, the more buildup we’ll need to tackle, which means each session will take a bit longer.

Every home has its own personality, and cleaning times vary depending on your space’s unique needs. Once we get to know your home, we’ll be able to clean it consistently and efficiently.

It’s tough to estimate cleaning time without seeing the space first, since everyone’s lifestyle and habits are different. When you book your initial cleaning, we’ll give you a ballpark estimate. After that first visit, we’ll know exactly how long future cleanings will take.

We’re total animal lovers. If your pet is friendly and comfortable with new people and cleaning noises like vacuums and mops, they’re welcome to hang out while we clean. For everyone’s safety and peace of mind, we recommend placing pets in a crate or separate room during the visit. If your pet gets anxious or reactive, please make sure they’re securely contained.

Our team is trained to work around pets, but if an animal behaves aggressively, our cleaners will leave the home immediately and contact you to figure out the best plan moving forward.

Note: We do not walk, feed, or clean up urine or feces from pets.

Yes we are. Thrive & Shine Maids is fully bonded and insured, which is one of the reasons we’re a trusted name in the community. If you’d like proof of insurance, we’re happy to provide it.

Absolutely. Beds will always be made, and if you leave fresh linens out and request a change, we’ll take care of it. If you don’t have a spare set, we can launder the current ones just let us know ahead of time. We can also do additional laundry with advance notice so we can plan enough time to get it done right.

Not at all unless you’d like to be. When you book, we’ll ask whether you’ll be home or how we should access your home if you won’t be there. Many clients choose to be present for the initial cleaning to point out special areas or preferences. After that, most of our regulars trust our insured professionals with a key or access code.

It’s super easy. Just fill out our quick estimate request and we’ll get back to you within 24 hours with a quote. We’ll clarify any details and once you’re booked, you’ll receive a confirmation email along with our client guidelines to sign and return. That’s it you’re all set to enjoy a beautifully clean home.

We love special requests. If we have the tools and training to do it, we’re happy to add extra tasks to your cleaning. Just give us at least 48 hours’ notice so we can adjust the schedule. Being flexible and accommodating is part of what makes Thrive & Shine Maids shine.

Of course. Many clients book a set number of hours to stay within budget. We charge hourly and will work with you to create a priority list so we focus on the areas that matter most. We do have a 3-hour minimum.

After your cleaning is complete, we’ll automatically charge the card you have on file for the balance due. This ensures a quick and seamless payment process.

All clients are required to keep an active card on file before scheduling service. We accept all major debit and credit cards.

We totally understand that life happens. To help avoid last-minute cancellations, we send reminders via email and text. Thrive & Shine Maids requires at least 48 hours’ notice to cancel via email and everything is time stamped. We’ll help you reschedule at a time that works best. Cancellations with less than 48 hours’ notice incur a 25% fee, and same-day cancellations are charged 50%. All cancellations must go through our office.

We hire cleaners with integrity and care. If something is damaged, our team is trained to photograph and report it immediately. We don’t sweep things under the rug we shine a light on them. Accidents can happen, and when they do, we’ll contact you to resolve the issue quickly and fairly. We’ll do our best to repair or replace the item, and if needed, we’ll file an insurance claim.

If you have irreplaceable items, we recommend storing them safely. Please share any concerns during booking so we can take extra care.

Note: We do not replace or repair items with pre-existing damage or improper installation.

Tips are never expected, but they’re always appreciated. Some clients like to tip after each cleaning, while others prefer a larger tip at the end of the year. We love knowing our work makes a difference and if you’d like to leave a review on our website or social media, we’d be thrilled.

As often as you’d like. Thrive & Shine Maids offers weekly, biweekly, monthly, and occasional cleanings. We also provide services for special events, move-ins, and move-outs. There’s no contract, so you can adjust your schedule anytime to fit your needs or budget. For commercial clients, we’re happy to clean during business hours or after hours whatever works best for you.