To make the most of your visit, we ask that counters and floors are as clear as possible so our team can spend their time cleaning thoroughly rather than moving items.

Yes, the first cleaning is our deep dive. It always takes the longest because we're bringing your home up to our signature maintenance level. How much longer? That depends on things like how many pets or kids you have, the level of buildup, your decorating style, and the size of your home. Most clients love the convenience of regular cleanings weekly, bi-weekly, or monthly. Bi-weekly and every four weeks are our most popular options. When we clean regularly, your home stays sparkling and the time and cost stay low.

If you prefer occasional cleanings, that's totally fine too. Just keep in mind that the more time between visits, the more buildup we'll need to tackle, which means each session will take a bit longer.

Every home has its own personality, and cleaning times vary depending on your space's unique needs. Once we get to know your home, we'll be able to clean it consistently and efficiently.

It's tough to estimate cleaning time without seeing the space first, since everyone's lifestyle and habits are different. When you book your initial cleaning, we'll give you a ballpark estimate. After that first visit, we'll know exactly how long future cleanings will take.

We're total animal lovers! If your pet is friendly and comfortable with new people and cleaning noises like vacuums and mops, they're welcome to hang out while we clean. For everyone's safety and peace of mind, we recommend placing pets in a crate or separate room during the visit. If your pet gets anxious or reactive, please make sure they're securely contained.

Our team is trained to work around pets, but if an animal behaves aggressively, our cleaners will leave the home immediately and contact you to figure out the best plan moving forward.

Note: We do not walk, feed, or clean up urine or feces from pets.

Yes we are. Thrive & Shine Maids is fully insured, which is one of the reasons we're a trusted name in the community. If you'd like proof of insurance, we're happy to provide it.

As part of our standard cleaning, one bed is always made with care. Simply leave fresh linens out and we'll handle the change for you. If you'd like additional beds refreshed, we're happy to do so for an added fee. Laundry services are also available for an additional charge, with up to two loads per visit.

Our virtual home tour makes getting started simple and convenient. Instead of scheduling an in-home walkthrough, you'll show us your home virtually so we can create an accurate, personalized cleaning plan.

After you schedule your virtual tour, we'll review your home, discuss your cleaning needs, and answer any questions. Once the tour is complete, we'll recommend the best service, confirm pricing, and schedule your cleaning at a date and time that works for you. Our professional cleaning team handles the rest and you get to enjoy a clean, stress-free home.

Of course. Many clients book a set number of hours to stay within budget. We charge hourly and will work with you to create a priority list so we focus on the areas that matter most. We do have a 3-hour minimum.

All clients are required to keep an active card on file before scheduling service. We accept all major debit and credit cards.

After your cleaning is complete, we'll automatically charge the card you have on file for the balance due if not paid within 24 hours of the completed service. This ensures a quick and seamless payment process.