Privacy Policy

Thrive & Shine Maids ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request services, or communicate with us.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Service address
• Payment details (processed securely through third-party providers)

Communication Data

• Messages sent via SMS (text), phone calls, email, or website forms
• Service requests, scheduling details, and preferences

Technical Data

• IP address
• Browser type
• Device information
• Website usage data (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

• Schedule, manage, and deliver cleaning services
• Respond to inquiries and customer requests
• Send appointment confirmations, reminders, and service updates
• Process payments and send invoices
• Improve our services and customer experience
• Maintain internal records for future service scheduling

3. SMS & Text Messaging (TCR Compliance)

By providing your phone number, you consent to receive SMS/text messages from Thrive & Shine Maids related to:

• Appointment confirmations and reminders
• Service updates or changes
• Customer support communications

Message frequency may vary. Standard message and data rates may apply.

Opt out of SMS communications at any time:

• STOP – to unsubscribe
• HELP – for assistance

We will only use your phone number for business-related communications and will not sell or share your phone number with third parties for marketing purposes.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information only with:

• Trusted service providers (scheduling software, payment processors, CRM systems)
• Employees or contractors who need access to perform services
• Legal authorities if required by law

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure, including secure systems, limited access, and trusted third-party platforms.

Note: However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Maintain records for future appointments
• Comply with legal or financial obligations

7. Your Rights & Choices

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate data
• Request deletion of your information (subject to legal requirements)
• Opt out of communications at any time

To make a request, contact us using the information below.

8. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You can disable cookies through your browser settings.

9. Third-Party Services

We may use third-party tools (scheduling platforms, payment processors, marketing tools). These services have their own privacy policies, and we encourage you to review them.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact: