Frequently Asked Questions

To make the most of your visit, we ask that counters and floors are as clear as possible so our team can spend their time cleaning thoroughly rather than moving items.

Yes, the first cleaning is our deep dive. It always takes the longest because we're bringing your home up to our signature maintenance level. How much longer? That depends on things like how many pets or kids you have, the level of buildup, your decorating style, and the size of your home. Most clients love the convenience of regular cleanings weekly, bi-weekly, or monthly. Bi-weekly and every four weeks are our most popular options. When we clean regularly, your home stays sparkling and the time and cost stay low.

If you prefer occasional cleanings, that's totally fine too. Just keep in mind that the more time between visits, the more buildup we'll need to tackle, which means each session will take a bit longer.

Every home has its own personality, and cleaning times vary depending on your space's unique needs. Once we get to know your home, we'll be able to clean it consistently and efficiently.

It's tough to estimate cleaning time without seeing the space first, since everyone's lifestyle and habits are different. When you book your initial cleaning, we'll give you a ballpark estimate. After that first visit, we'll know exactly how long future cleanings will take.

Yes we are. Thrive & Shine Maids is fully insured, which is one of the reasons we're a trusted name in the community. If you'd like proof of insurance, we're happy to provide it.

Our virtual home tour makes getting started simple and convenient. Instead of scheduling an in-home walkthrough, you'll show us your home virtually so we can create an accurate, personalized cleaning plan.

After you schedule your virtual tour, we'll review your home, discuss your cleaning needs, and answer any questions. Once the tour is complete, we'll recommend the best service, confirm pricing, and schedule your cleaning at a date and time that works for you. Our professional cleaning team handles the rest and you get to enjoy a clean, stress-free home.

Of course. Many clients book a set number of hours to stay within budget. We charge hourly and will work with you to create a priority list so we focus on the areas that matter most. We do have a 3-hour minimum.

All clients are required to keep an active card on file before scheduling service. We accept all major debit and credit cards.

After your cleaning is complete, we'll automatically charge the card you have on file for the balance due if not paid within 24 hours of the completed service. This ensures a quick and seamless payment process.

We hire cleaners with integrity and care. If something is damaged, our team is trained to photograph and report it immediately. We don't sweep things under the rug—we shine a light on them. Accidents can happen, and when they do, we'll contact you to resolve the issue quickly and fairly. We'll do our best to repair or replace the item, and if needed, we'll file an insurance claim.

If you have irreplaceable items, we recommend storing them safely. Please share any concerns during booking so we can take extra care.

Note: We do not replace or repair items with pre-existing damage or improper installation.

For the safety and comfort of our team, we are unable to service homes with active pest infestations or those that have recently been treated. In these situations, we recommend contacting a licensed biohazard cleaning crew who specializes in post-infestation cleaning and sanitization. Once a professional biohazard team has thoroughly cleaned and restored your home, we'd be happy to discuss our regular cleaning services to help maintain your space.